Delivery Information

DELIVERY INFO

Returns Information

For more information about our returns policy and our easy to use returns form, please contact us.

Order Information

When an order has been placed, it is not possible to change any parts of the order. This includes adding or removing items, changing the size or colour, or changing the delivery address or method. An order cannot be cancelled once dispatched.

Normal Delivery Times

All UK orders placed before 2pm Monday - Thursday, where 1-2 delivery has been selected, are dispatched on the same day, but this can vary during our busiest periods, bank holidays, when we go into sale or when the office has been closed for a period of time, and especially on Mondays. Please note, some couriers may require an extra day to deliver to remote areas such as the Scottish Highlands.

Delivery times apply from the time your order is dispatched. You will receive an email once your order has been dispatched.

Unfortunately we are unable to offer a Saturday delivery via the website. You can call us to upgrade to see if an option is available at an additional cost. This is subject to availability. It's unlikely, but there may be occasions where our carriers will try and deliver on Saturdays, but this remains at the control of the courier.

European and international orders are shipped via various carriers and can take between 4-15 working days. There may be circumstances beyond our control which may lead to delays. We cannot be held responsible for any delays incurred by our carriers.

Delivery Costs:

Under 20kg and lest then 1.5m

UK & N.Ireland Standard - order between £50 - £199.99 - £15.95 (2-3 working days) 

UK & N.Ireland Standard - order under £50 - £19.95 (2-3 working days) 

Republic of Ireland (5-10 working days) Cost based on weight

Europe (5-15 working days) Cost based on weight and zone

Rest of World (5-25 working days) Cost based on weight and zone. (Currently service unavailable)

Unfortunately due to tariff duties, we cannot currently ship to the USA and some other parts pf the world. Orders placed from these countries will be cancelled and refunded

*Please Note: For delivery on a Friday, orders must be placed before 12:00pm on the Thursday. Orders placed after 12:00pm on a Thursday will be delivered the following Monday.

 

DELIVERY INFORMATION

For any queries regarding damages, deliveries or returns,
please call us at +44 (0)1279 445341 or email sales@triplesolar.co.uk